Contact
One inbox for everything, and a second for privacy. We answer as Team Laya.
Support
support@getlaya.in — the channel of record for accounts, passes, and payments.
support@getlaya.inResponse times
| Issue | First response | Resolution |
|---|---|---|
| Charged but no access | 4 hours | 24 hours |
| Cannot log in | 24 hours | — |
| Everything else | 72 hours | — |
Privacy and deletion
privacy@getlaya.in — the grievance officer's address. To delete your account, email from your sign-in address; we acknowledge within 72 hours, hold a 7-day grace period (any sign-in cancels), then delete as the Privacy Policy describes.
privacy@getlaya.inReport an error
Every lesson and every public answer carries a report link. The first verified reporter of an error receives a free week; corrections land within 24 hours, videos within 72.
There is no phone line, and we never ask for payment details by email.